Did you know that Pine has a help desk that is monitored 24/7? Yes, stuff happens and we know what’s at stake. Our Team will provide technical service and talk you through the repair right over the phone. Off-hour issues will be handled as follows: emergencies will be handled immediately while non-emergency issues will be responded to during normal business hours.
Just follow these three simple steps and leave the rest to us.
USING 24/7 HELP DESK
- CALL – if you get our voicemail, please leave a message.
- CONCISE – describe your problem concisely including machine type and serial number.
- CONTACT – clearly state your name and telephone number at which you can be reached.